Privacy Policy

Effective date: January 16, 2020

Rollo (“us”, “we”, or “our”) operates the Rollo.com website and the Rollo Ship web and mobile application (hereinafter collectively referred to as the “Service”).

This page informs you of our policies regarding the collection, use, and disclosure of your Personal Data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms of Service.

Definitions

* Service
Service means the www.Rollo.com website and the Rollo Ship web and mobile applications operated by NELU LLC.

* Confidential Data
Confidential Data means data that is intended only for a limited audience, and whose release would likely have an effect on you, your customers, selling platforms or shipping platforms.
Examples include, but are not limited to: customer names, email addresses, physical addresses, purchase orders and any other information that correlates to a person, platform software source code, customer personal contact information, etc.

* Personal Data
Personal Data means data about a living individual who can be identified from the data (or from those and other information either in our possession or likely to come into our possession).

* Usage Data
Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

* Device Data
Device data is the information about the client’s operating system, browser, and/or mobile application that uses the Service (for example, client’s IP address).

* Hardware Data
Hardware data is the information about client’s Rollo printer.

* Cookies
Cookies are small files stored on your device (computer or mobile device) that can be accessed by the web server or the client computer.

* Selling platforms
Selling platform is an online e-commerce marketplace that may provide data to the Rollo Ship if you elect. Selling platform integrations allow fetching and tracking order details to purchase shipping services from shipping platforms.

* Shipping platforms
Shipping platform is an online service provided by the postal system, express mail, private courier company, or less than truckload shipping carrier that may provide data to the Rollo Ship if you elect or by default. Shipping platform integration allows creating, tracking and printing of shipping labels for parcels or mail.

Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain Personal Data that can be used to contact or identify you (“Personal Data”). It may include, but is not limited to:

Email address
First and last name
Phone number
Address, State, Province, ZIP/Postal code, City
Device and location data
Cookies and Usage Data
Payment information

Third party channels data (selling and shipping platforms)

While using our Service, you may provide us with certain credentials to access your selling channels information, that can be used to affect you, your customers, selling platforms or shipping platforms (“Confidential Data”). Confidential Data may include, but is not limited to:

Credentials to access platforms programmatically on your behalf
Marketplace order information, such as
order data
order items data

Shipping information, such as
name, phone number and address
shipment tracking information

Usage Data

We may also collect information that your browser or mobile application sends whenever you visit our Service or when you access the Service by or through a mobile device (“Usage Data”). Confidential Data may include, but is not limited to:

The time and date of your visit
Pages of our Service that you visit
Including the time spent on those pages

Device Data

We may collect information that your device provides whenever you use our Service.
Device Data may include, but is not limited to:
Internet Protocol (“IP”) address
MAC address
Operating system and version
Browser type and version or mobile application version
Physical location,
Unique device identifiers (“black box device id” without PII to prevent fraud)
Diagnostic data

Hardware Data

We may request that you provide user-generated logs from your Rollo printer. Hardware Data may include, but is not limited to:
Model number
Serial number
Network information including MAC address and IP address
Hardware activity logs
Operating system
Historic and current device configuration
Print job titles and username
Date and time of interactions
Wi-Fi network names

During Hardware provisioning and activation, we may collect:
MAC Address
Rollo account ID

Tracking & Cookies Data

Our third party payment, shipping platform and customer support providers use cookies and similar tracking technologies to identify your device and prevent fraud or provide customer support.

Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information used by our third-party integrations to prevent fraud, and if you consent, we may also use these technologies to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:
Session Cookies to operate support chat of our Service.
Security Cookies to identify your device and other security purposes.

Use of Data

Rollo uses the collected data for various purposes:
To provide and maintain the Service
and fulfill your order for our services and/or goods
or respond to your inquiries about your order
or notify you about the status of your order
To offer Service automation for your account
To notify you about changes to our Service
To allow you to participate in interactive features of our Service when you elect to
To provide customer care and support
To monitor the usage of the Service
To detect, prevent and address technical issues
Non-Personal Data may be used to provide analysis or valuable information so that we can improve the Service.

Transfer Of Data

We, and our third-party service providers, process and store your Personal Data in the United States. This means it may be transferred to – and maintained on – computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.

Your submission of Personal Data or use of our Service represents your agreement to that data transfer and your consent to this Privacy Policy.

Security of Data

Rollo will take steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy. Unfortunately, the internet is not a 100% secure environment, and therefore we cannot guarantee the security of the transmission or storage of your information. We maintain your information both at our own premises and at our third-party service providers.

Disclosure Of Data

Rollo may disclose your Personal Data in the good faith belief that such action is necessary to:
To comply with a legal obligation
To protect and defend the rights or property of NELU LLC
To prevent or investigate possible wrongdoing in connection with the Service
To protect the personal safety of users of the Service or the public
To protect against legal liability.

Deleting of Data

You may update, correct, or delete your Personal Information via request to Rollo Support. If you wish to delete or suspend your account or data associated therewith, please note that we may retain certain information as required by law or for legitimate business purposes.

Service Providers

We may employ third party companies and individuals (“Service Providers”) to facilitate our Service, to provide the Service on our behalf, to perform Service-related services, or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. A list of our Service Providers is maintained at https://www.rollo.com/service-providers/.

Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Rights of California Residents

California law gives its residents the right to ask if we disclose your Personal Data to third parties for their direct marketing purposes, sell it to third parties, and offer you the right to opt out of such sales.

Additionally, California residents may request to know which Personal Data Rollo maintains about you, how this information was attained, and our business purpose for maintaining it. We will honor all valid requests for your access to or deletion of your Personal Data. However, you may be required to verify your identity before we are able to respond to your request.

Children’s Privacy

Our Service does not address anyone under the age of 18 (“Children”).

We do not knowingly collect Personal Data from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us immediately for its deletion. If we become aware that we have collected Personal Data from children it will be deleted without notice.

UPS Privacy Statement

UPS will receive personal data in order to perform its services, in connection with your purchase and use of UPS shipping and related services. UPS processes personal data for the purposes set forth in the UPS Privacy Notice.

USPS Privacy Act Statement

Your information will be used to facilitate the purchase of USPS postage and fulfill transactional reporting requirements for USPS postage systems. Collection is authorized by 39 U.S.C. 401, 403, and 404. Providing the information is voluntary, but if not provided, your transaction may not be processed. The Postal Service does not disclose your information to third parties without your consent, except to facilitate the transaction, to act on your behalf or request, or as legally required. This includes the following limited circumstances: to a congressional office on your behalf; to financial entities regarding financial transaction issues; to a US Postal Service (USPS) auditor; to entities, including law enforcement, as required by law or in legal proceedings; and to contractors and other entities aiding us to fulfill the service (service providers). For more information regarding our privacy policies, visit www.usps.com/privacypolicy.

Changes to This Privacy Policy

We reserve the right to update our Privacy Policy from time to time. We will notify you of any
changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us.

Or  by contacting us directly at:
ROLLO
Attn: Privacy
PO BOX 14923
Las Vegas, NV 89114
USA