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Email notification for delivery exceptions
Before using Rollo we received exception notifications directly from UPS if there was an issue with package delivery. We are no longer receiving these notifications and recently had a package returned without any prior notice. We urgently need Rollo to notify us (or allow UPS notifications) immediately if there is a delivery issue so that we can contact the recipient and ensure they receive their delivery.
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Currently in your Shipments Tab, you can see the status of your shipments and any delivery exceptions will be shown there. We have noted your request to receive an email notifications and it will be prioritized based on number of up votes from Rollo ship users.
Please note recipients who are signed up with UPS My Choice will receive delivery exception notifications directly from UPS.
Thank you for the response. What is the status shown for delivery exceptions? We recently had a package returned to us due to an issue with delivery and the status says “shipped.”