TL;DR: US-Canada parcel shipping doesn’t have to be slow. Most delays come from customs errors, vague item descriptions, fuel surcharges surprises, and carrier handoffs—not the distance between Toronto and Chicago. When your customs form is clean, your declared value is accurate, and you compare carriers like Canada Post, UPS, FedEx, and Purolator side by side with a multi-carrier tool like Rollo Ship, most shipments can move across the border in 3–10 business days without drama.
Shipping a box from a US warehouse to a customer in Toronto, Vancouver, Calgary, or Montréal can feel like rolling the dice. One parcel glides through customs in four days. The next sits in a Canada Border Services Agency (CBSA) facility with no tracking update for a week.
Here’s the twist: a lot of those headaches come from things you control—how you fill out the customs form, how you describe items, which courier service you choose, and how you handle labels.
The good news? You don’t need a logistics degree. A few simple US-Canada parcel shipping habits can help your shipments clear customs faster, avoid surprise brokerage fees, and land at Canadian doorsteps on time—even in rural Québec or the Prairies.
This guide walks through those habits step by step, with real Canadian context and practical examples.
US-Canada parcel shipping Topics Covered
Why Is US-Canada Parcel Shipping Slower Than It Should Be?

The slow part of US-Canada parcel shipping usually isn’t the truck or plane. It’s the data—your customs details, declared value, HS codes, and address accuracy.
When you look at complaints from Canadian customers ordering through online shopping sites, you see the same pattern over and over:
- “📦 My package is stuck in customs.”
- “⏱️ Tracking hasn’t updated since it left the US.”
- “💸 I got hit with surprise fees and refused the delivery.”
🚫 Data, Not Distance, Is the Real Problem
If you’ve ever wondered how to ship a package from the US to Canada without it vanishing into a tracking black hole, these are the usual culprits:
- ❌ Vague product descriptions
Writing “clothes” or “parts” on a customs form is asking for trouble.- ✅ Use: “cotton t-shirt,” “leather wallet,” “stainless steel kitchen knife set.”
CBSA officers need detailed information, not guesses.
- ✅ Use: “cotton t-shirt,” “leather wallet,” “stainless steel kitchen knife set.”
- ❌ Missing or wrong HS code
Every line item on a commercial invoice should have an HS code. If it’s missing or obviously wrong, the shipment can sit until a human reviews it—or gets sent back. - ❌ Unclear declared value and duties
Duties, taxes, and fees on shipments to Canada aren’t optional. If you ship DDU (duties unpaid) without warning, the customer may refuse the parcel. If your declared value looks fake (“$1” for a $200 jacket), it’s an instant red flag. - ❌ Messy sender/receiver details
Incomplete addresses, missing apartment numbers, or wrong postal codes (looking at you, Montréal condos and downtown Toronto high-rises) can drive extra checks or failed deliveries.
None of that is about highway distance from Buffalo to Toronto or Seattle to Vancouver. It’s data quality that matters when it comes to US-Canada parcel shipping.
🇨🇦 Where Canadian Handoffs Slow Things Down
There’s another pain point sellers often forget: handoffs between carriers.
If you ship with USPS from the US, your package usually hands off to Canada Post once it crosses the border. During that handoff:
- It leaves the USPS network
- It’s processed by CBSA
- It’s passed into the Canada Post system
- It gets scanned again before it moves toward cities like Ottawa, Edmonton, or Halifax
Tracking often goes quiet during this window. If your customs data is messy, that quiet period stretches even longer.
You’ll see similar patterns when shipments move through UPS, FedEx, or Purolator, especially if:
- The address is in a remote or “extended service” area
- There are fuel surcharges and remote area fees stacked on top of the base rate
- Brokerage services need extra information from CBSA or the customer
👉 First “hack”: Treat your customs data like product photography—clean, accurate, and consistent.
What’s the Fastest Way to Handle US-Canada Parcel Shipping in 2026?

For time-sensitive shipments from the US to Canada, courier services like UPS, FedEx, and Purolator usually beat postal options. USPS + Canada Post can still be fast for light parcels, but only when your paperwork is tight and your customer expectations are realistic.
Think of speed as a mix of:
- Service level
- Weight and size
- Customs readiness
- Destination (Toronto vs. rural northern British Columbia)
🚚 How Couriers Like UPS, FedEx & Purolator Move Across Canada
For eCommerce brands shipping into Canada from US hubs (New York, Chicago, Los Angeles, Dallas), these options are common:
- UPS Standard / UPS Worldwide Expedited
- UPS Standard to Canada is typically 2–7 business days, depending on origin and destination. If you want a deeper breakdown of timing, routes, and what affects delivery windows, see our full guide on how long UPS Standard shipping takes.
- Good for heavier boxes, B2B shipments, and orders where tracking needs to look professional at every step.
- Watch for brokerage fees on UPS Standard. Many shippers see fees in the range of $10–$20 CAD or more, based on shipment value and CBSA duties.
- FedEx International Ground® to Canada
- Time-definite delivery in about 2–7 international business days to 100% of Canadian business and residential addresses.
- Strong tracking, flexible billing, and clear declared value handling.
- Purolator Express® & Purolator Ground® (via US–Canada programs)
- Purolator Express typically offers 1–3 or 3–5 day delivery into Canada for many lanes, up to 150 lb.
- Purolator Ground is more cost-effective, with door-to-door tracking across provinces.
These US-Canada parcel shipping services shine when:
- 📦 Your parcel is heavy or bulky
- 🚨 The shipment is time-sensitive (launches, promos, or seasonal drops)
- 🧾 You want fewer tracking gaps than postal mail
🇨🇦 Real Example: LA to Vancouver vs. LA to Rural Québec
- A US seller in Los Angeles ships a 10 lb box of outdoor gear to Vancouver.
- UPS Standard or FedEx Ground often hits the 2–5 business day window.
- The same box going to a cabin outside a small town in rural Québec?
- That’s where remote area fees, longer delivery times, and Extended Service Area surcharges (especially with FedEx) start to show up.
📮 When USPS + Canada Post Still Make Sense
USPS is still a smart move in some cases:
- ✉️ Under ~4 lb, small parcels, and gifts
- 🕒 Customers are fine with 6–10 business days
- 💰 You want a more cost-effective solution than high-speed courier services
For a full breakdown of how it works, including weight limits and customs handling, see our USPS First-Class Package International guide.
Canada Post’s delivery standards vary by service and zone, but within Canada, services like Xpresspost and Expedited Parcel often run from a couple of days locally to about a week for national shipping.
When USPS hands off to Canada Post and your customs form is clean, a light parcel to Toronto, Montréal, or Vancouver can move surprisingly fast.
What Is the Cheapest Way to Ship to Canada Without Slowing Delivery?

For light packages, USPS → Canada Post often wins on shipping costs. For heavier boxes, discounted UPS, FedEx, or Purolator through a shipping platform like Rollo Ship usually beats retail counter prices—without adding much time.
A simple mental model:
- 🪶 Light + flexible timeline → USPS + Canada Post
- 🧱 Heavier + needs to move faster → UPS / FedEx / Purolator via discounted rates
🧮 Quick Rule of Thumb for US-Canada Parcel Shipping Costs
When you ship from the US to Canada:
- ⚖️ Under ~4 lb and not urgent:
- USPS First-Class International / Priority Mail International is often the cheapest way to ship to Canada, especially when you’re using discounted rates through shipping software.
- 📦 Over ~4–5 lb or time-sensitive:
- UPS Standard, FedEx International Ground®, or Purolator Ground® become very competitive.
- Multi-carrier tools help you see when couriers beat postal options.
For optimization tips, labels, and faster processing, we break this down in our USPS Priority Mail International guide.
🧊 Dimensional Weight, Fuel Surcharges & Remote Area Fees
Carriers don’t just bill by the scale:
- 📐 Dimensional weight
- If your box is big but light (puffy jacket, pillows), it gets billed as if it weighs more.
- Dimensional weight = (L × W × H) ÷ carrier divisor. If that number is higher than the real weight, you pay the higher one.
- ⛽ Fuel surcharge
- Carriers add a percentage on top of the base rate to cover fuel.
- Canada Post’s fuel surcharge for parcels has recently hovered around 21–22% for domestic parcels and about 14% for US/international parcels. (Canada Post)
- Purolator sets a monthly fuel surcharge based on diesel prices, which in late 2025 reached about 25.5% for some courier customers. (Purolator)
- 🏔️ Remote/extended area fees
- If you’re shipping to parts of northern British Columbia, rural Québec, or Atlantic Canada, expect extra charges for “extended” or “out-of-delivery area” destinations.
These add-ons explain why your cheapest price isn’t always obvious from the sticker rate.
💸 Hidden Fees: Brokerage, Surcharges & Residential Delivery
Common extra costs on US–Canada shipments:
- 💼 Brokerage fees
- UPS and other couriers charge to handle customs paperwork with CBSA. For UPS Standard, low-value shipments might see entry prep fees in the $7–$20 CAD range, plus duties and taxes. (Discs Unlimited)
- 🏠 Residential surcharges
- FedEx’s 2025 rate guidance shows a residential delivery surcharge of about $4.65 CAD per shipment for many services in Canada, alongside a general rate increase of about 5.9%. (Secureship)
- 🧾 Declared value and insurance
- Declaring a higher value can trigger extra “declared value” charges, especially on courier services.
All of this is why a multi-carrier rate comparison tool is so useful.
🔍 Where Rollo Ship Saves Money on US–Canada Parcel Shipping
Instead of guessing at the post office counter:
- ✅ Compare USPS, UPS, and other services side by side
- ✅ See discounted shipping prices for each package
- ✅ Spot when upgrading from USPS to UPS or FedEx only costs a few extra dollars but saves days
Pair Rollo Ship’s competitive rates with clear customs data and you get a cost-effective solution that doesn’t wreck your delivery times.
How Long Does Shipping to Canada Take—and How Can You Speed It Up?

Most US–Canada parcel shipping runs 3–10 business days, depending on carrier, service, customs, and destination.
Here’s a simple range to set expectations:
- 📮 USPS → Canada Post: ~6–10 business days for most common services
- 🚚 UPS Standard / FedEx International Ground®: usually 2–7 business days based on origin and Canadian postal code (UPS)
- ✈️ Express tiers (UPS Expedited, FedEx International Priority, Purolator Express): sometimes 1–3 business days to major cities like Toronto, Vancouver, Calgary, and Montréal (Purolator International)
Peak season, customs checks, carrier strikes, and holidays (on both sides of the border) can stretch those estimates.
🕒 Delivery Time Expectations by Scenario
- 🏙️ US warehouse → Toronto condo (non-urgent)
- USPS + Canada Post: 6–10 business days
- UPS Standard / FedEx Ground: 2–5 business days
- 🌲 US warehouse → rural British Columbia cabin
- USPS + Canada Post: 7–14 business days (longer if weather is rough)
- Courier services: 3–7 days, but with possible remote surcharges
- 🏢 US warehouse → Montréal business address (time-sensitive)
- Purolator Express / UPS Expedited / FedEx International Priority: 1–3 business days to most business districts
⚙️ Small Workflow Changes That Shave Days Off
You can’t control CBSA or weather. You can control when and how parcels enter the network.
- ⏰ Drop off before cut-off times
- A parcel dropped at 5:10 p.m. after cut-off is basically “next day” before it even starts moving.
- 📆 Avoid last-minute holiday rush
- Build a small buffer into your shipping policy during November and December and around Canadian holidays.
- 🧩 Use saved customs templates
- Reusing structured item data (HS codes, descriptions, values) beats retyping everything and making mistakes.
- 🖨️ Keep label printing clean and consistent
- A crisp, scannable 4×6 label printed on a Rollo Wireless Label Printer helps avoid mis-scans and address errors during sorting in cities like Mississauga, Richmond, and Laval.
With Rollo Ship, you can line up all your US-Canada parcel shipping, print batch labels, and hand them off in one clean drop, instead of piecemeal chaos.
For Canadian Businesses Shipping to the US: Faster Cross-Border Options

The best way to ship a package from Canada to the US really comes down to what you care about most: lowest cost, least hassle, or pure speed. For Canadian businesses shipping to the US, Canada Post is usually the simple, budget-friendly option. Couriers like UPS, FedEx, or Purolator step in when you need heavier boxes to move faster with rock-solid tracking.
Let’s break it down so you can match the carrier to the job instead of guessing at the counter.
Best options for personal and small parcels
If you’re just sending a small parcel to a friend or shipping low-value items, Canada Post is often your easiest choice when you ship from Canada to the US:
- 📦 Tracked Packet™ USA / Small Packet services
Good for light, low-value items where you still want basic tracking and a reasonable price. - ⚡ Xpresspost™ – USA
Faster, with tracking and an on-time delivery guarantee to many US locations. - 🚛 Regular Parcel / Expedited services to the US
More economical ground-style options when buyers don’t need speed. - ✈️ Priority Worldwide
Premium tier, next-day to many major US cities with tracking and insurance baked in.
If your priority is “keep it simple and not crazy expensive,” these Canada–US shipping services often hit the sweet spot for personal and small business use.
Best options for Canadian eCommerce brands and heavier boxes
Once you’re sending heavier parcels or you’re shipping orders every single week, it’s time to look at couriers.
For cross-border shipping for small businesses, these are the usual workhorses:
- 🚚 FedEx or UPS Ground from Canada
Great for heavier, non-urgent commercial shipments. Transit is often in the 2–7 business day range, with more detailed tracking than postal mail. - 📦 Purolator cross-border services
Strong choice for B2B freight and eCommerce orders, especially from major hubs like Toronto, Montréal, Vancouver, and Calgary. - ✈️ UPS and FedEx Express services
Ideal for time-sensitive business shipments that need quicker transit and reliable tracking into major US cities.
If you’re sending a steady stream of orders into the US, think of it this way:
- 💰 Use Canada Post when you’re optimizing for cost on small parcels.
- 🕒 Use UPS, FedEx, or Purolator when speed, tracking, and brand experience matter more than squeezing out the last dollar.
How to compare Canada–US shipping services and save
You don’t have to memorize every rate chart. That’s what comparison tools are for.
Many Canadian sellers lean on shipping aggregators like Easyship or logistics partners that plug into carriers such as UPS and FedEx. These tools:
- 📊 Pull in rates from multiple carriers
- 🔍 Show you which service is cheapest for a given weight and destination
- ⏫ Highlight when a small upgrade in price gives you much faster delivery
A multi-carrier dashboard like Rollo Ship plays a similar role on the US side, letting you compare options, see surcharges up front, and avoid guessing which carrier “might” be best. The workflow is simple: pull in your orders, compare services, print labels on your Rollo Wireless Label Printer, and send everything out in clean batches.
That kind of side-by-side view is where a lot of your savings hide.
What to do before you ship from Canada to the US
Speed doesn’t start at the truck. It starts at your packing table.
Before anything hits the mail, make sure you:
- 📦 Pack securely
Use sturdy boxes, good tape, and enough padding so your parcel doesn’t explode on a conveyor belt. - 📏 Measure and weigh your parcel
Couriers use this for quotes and for dimensional weight. If your box is huge but light, you’ll be billed like it’s heavier. - 🎯 Decide your priority
Are you aiming for the cheapest option, the fastest option, or a balanced middle ground? That choice alone narrows your carrier list. - 📜 Check customs rules for the US
Shipping from Canada to US customs usually requires a commercial invoice, HS codes, clear item descriptions, and declared values in USD. Some items (like certain foods or cosmetics) might need extra documentation or prior notice.
If you store product-level templates—descriptions, HS codes, values—in your shipping software, you stop retyping the same details every time. That means fewer mistakes, smoother customs handling, and fewer “why is this stuck at the border?” tickets.
When you combine that prep with the right Canada–US shipping services for each shipment, your parcels move faster, your tracking looks cleaner, and your customers on the US side feel like you’re right next door.
What Customs Forms and HS Codes Do You Need for Faster Delivery?

To ship to Canada, you need a commercial invoice, accurate HS codes, and clear item descriptions. That’s non-negotiable if you want smooth customs clearance with the Canada Border Services Agency.
📄 Core Documents for US → Canada Shipments
Before you ship from the US to Canada, make sure your paperwork covers:
- 🧾 Commercial invoice with:
- Sender and receiver details (full address, phone, email)
- Detailed description of each product
- Quantity per line item
- Declared value in CAD or USD
- Country of origin (e.g., US, Mexico, China)
- 🧮 HS codes
- One HS code per product type. This is what CBSA uses to figure out duties and restrictions.
- 💵 Declared value & currency
- The amount your customer actually paid (excluding pure shipping costs).
- 📞 Receiver contact info
- Helpful if the courier or CBSA needs to clarify something.
If you’re shipping from Canada to the US later, the idea is similar—just different thresholds, tax rules, and forms.
⛔ How Mistakes Slow Your Shipment Instantly
Big red flags for CBSA and couriers:
- ❌ Descriptions like “gift,” “sample,” or “clothes” with no details
- ❌ HS codes that don’t match the product
- ❌ Declared value that doesn’t match reality
- ❌ Marking everything “duty free” when it clearly isn’t
You don’t need to memorize tariff schedules. But you should:
- 🔍 Use official HS code lookup tools
- 🧮 Try a duty calculator for Canada to estimate duties and taxes
- 📌 Document your “easy steps” for staff so data is consistent
🤖 Automating Customs Data With Rollo Ship
Manually filling customs forms for every order is how:
- Errors creep in
- Staff waste hours
- Parcels get stuck
Rollo Ship helps by:
- 🧱 Letting you store product templates with HS codes, descriptions, and declared values
- ♻️ Re-using those templates every time you ship a similar parcel to Canada
- 🖨️ Generating international shipping labels and customs forms from your order data
Less typing, fewer mistakes, faster shipments through CBSA.
🏷️ Your Fastest Route to Smooth US–Canada Parcel Shipping
Simplify cross-border shipping with clean, scannable 4×6 labels and instant multi-carrier rate comparison. Rollo Ship pulls in your orders, finds the best USPS & UPS options for Canadian destinations, and sends labels straight to your Rollo Wireless Printer for fast, reliable printing.
How Do You Avoid Delays, Tracking Gaps, and Failed Deliveries?

To avoid any issues with US-Canada parcel shipping,Clean customs data, clear tracking, and honest communication with Canadian customers are your best hacks. The more transparent your process, the fewer “lost package” tickets you open with support.
🔗 Managing USPS → Canada Post Tracking Gaps
That awkward pause when a parcel leaves the US and hasn’t been scanned in Canada yet is normal—but scary for customers.
Reduce panic by:
- 🧠 Explaining in your FAQ that tracking may pause at the border
- 🕰️ Sharing realistic delivery times instead of best-case scenarios
- 🔗 Providing both USPS and Canada Post tracking links on order pages
When customers across Canada know what “normal” looks like, they’re less likely to flood your support inbox.
📣 Use Automation to Keep Customers in the Loop
With a multi-carrier tool like Rollo Ship, you can:
- 🔔 Trigger notifications when a label is printed
- 📡 Send updates when tracking hits key milestones
- 🚪 Fire a friendly “out for delivery” reminder for buyers in cities and towns across Ontario, Québec, Alberta, and BC
Centralizing tracking in one dashboard means your team doesn’t need five browser tabs to answer “Where’s my package?”
📦 Packaging & Labeling Fixes That Prevent Returns
Fast shipping doesn’t matter if the box bounces back to your warehouse.
Simple but powerful habits:
- 📏 Keep barcodes flat and not wrapped around corners
- ✂️ Avoid placing tape over key address or customs details
- 📦 Use sturdy boxes that can survive sorting belts and winter slush in Montréal or Winnipeg
- 🏷️ Print sharp 4×6 labels on a thermal printer like the Rollo Wireless Label Printer so scanners pick them up at every depot
These small details often decide whether a shipment feels “pretty fast” or “wow, that was easy.”
How Rollo Helps Canadian Businesses Ship Faster Across the US–Canada Border

You don’t control the border. You do control your shipping workflow.
Rollo is built for online sellers and small to medium-sized businesses that want reliable US–Canada parcel shipping without turning into full-time logistics managers.
🖨️ Fast, Reliable Thermal Printing
The Rollo Wireless Label Printer helps you:
- ⚡ Print crisp 4×6 labels in seconds—no ink, no toner
- ✅ Use FSC-certified, BPA-free thermal labels that stand up to sorting hubs, rain, and snow
- 📚 Batch print labels for dozens of shipments heading to different Canadian provinces
Clean, scannable labels reduce mis-sorts and failed deliveries, especially at busy hubs near Toronto, Vancouver, Calgary, and Montréal.
📊 Real-Time Multi-Carrier Rate Shopping With Rollo Ship
Rollo Ship is your control centre for cross-border US-Canada parcel shipping:
- 🧮 Compare USPS, UPS, and other couriers in one dashboard
- 💵 See discounted shipping costs and surcharges before you commit
- 📍 Check options that balance speed and price based on Canadian postal code
- 🧾 Apply consistent customs data across shipments to avoid CBSA delays
Instead of guessing which carrier has the best deals on a given day, you choose based on competitive rates, delivery times, and fees.
🔁 Smarter Automation for US–Canada Shipments
Rollo Ship also helps you:
- 🧱 Save product-level customs templates (HS codes, values, origins)
- 🔁 Re-use those templates for repeat shipments to Canada
- 📦 Sync orders from your store so you can ship packages in a few easy steps
- 🔔 Automate tracking updates so customers stay informed
You save time, control costs, and gain better visibility across all US-Canada parcel shipping.
🏷️ Print Border-Ready Labels Every Time with Rollo
Keep your US–Canada parcels moving with crisp, smudge-free 4×6 labels that scan cleanly at every hub—from USPS drop-off to Canada Post delivery. The Rollo Wireless Label Printer connects over Wi-Fi, prints instantly without ink, and gives your cross-border shipments the clarity they need to avoid delays.
Final Words
Crossing the border doesn’t have to slow your business down. When you tighten up customs data, compare carriers instead of relying on one “habit” service, and use the right tools for labels and tracking, US-Canada parcel shipping becomes much easier to manage. Clear product descriptions, saved HS codes, and multi-carrier rate comparison help you avoid delays and overpaying, while clean 4×6 labels and simple automation keep orders moving.
Rollo Ship and the Rollo Wireless Label Printer help Canadian small businesses save time, control costs, and ship smarter.
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Frequently Asked Questions About US-Canada Parcel Shipping
📌 Q: What’s the cheapest way to ship to Canada?
💭 A: For light parcels under about 4 lb, the cheapest way to ship to Canada is often USPS handing off to Canada Post, especially when you use discounted rates through shipping software. Once your shipments get heavier, discounted UPS, FedEx, or Purolator Ground services often beat retail postal prices, particularly when you factor in delivery times, brokerage fees, and other charges that can creep into international shipping costs.
📌 Q: How long does shipping to Canada take in 2026?
💭 A: Most international parcel delivery into Canada takes about 3–10 business days. As a general guide, USPS shipments that hand off to Canada Post usually arrive in roughly 6–10 business days, UPS Standard and FedEx International Ground® tend to land in about 2–7 business days depending on the route, and express services like UPS Expedited, FedEx International Priority, and Purolator Express can sometimes reach major cities in 1–3 business days. Customs checks, holidays, weather, and incomplete paperwork can add extra time, so it’s smart to give yourself a small buffer in your shipping policy.
📌 Q: Do I have to pay duties when shipping from the US to Canada?
💭 A: In many cases, yes. The Canada Border Services Agency (CBSA) may charge duties, GST/HST, and handling fees based on the item type, country of origin, and declared value of the shipment. Using a duty calculator for Canada and being clear at checkout about who pays which fees—whether it’s you as the seller or your customer—goes a long way toward avoiding surprise bills and unhappy buyers at the door.
📌 Q: What forms do I need for shipping to Canada?
💭 A: To ship from the US to Canada, you’ll typically need a commercial invoice, HS codes for each product line, the declared value and currency, detailed item descriptions, and complete sender and receiver addresses with contact details. Think of it this way: CBSA needs enough detailed information to understand exactly what’s in the package, what it’s worth, where it came from, and where it’s going so they can clear it without extra back-and-forth.
📌 Q: How do I print international labels for Canada shipments?
💭 A: You can print international shipping labels directly through carrier websites like USPS, UPS, FedEx, or Purolator, or you can use multi-carrier shipping software such as Rollo Ship. With Rollo Ship, you can generate international labels, re-use saved customs templates instead of retyping data, and print crisp 4×6 labels on a Rollo Wireless Label Printer so barcodes and addresses stay clean, scannable, and easy for carriers to process.
📌 Q: Why is my US–Canada parcel stuck in customs or not tracking?
💭 A: If tracking stalls or your parcel seems stuck, it may be sitting in a USPS → Canada Post handoff window, waiting for CBSA to review your customs form, or held because duties and taxes haven’t been cleared yet, and in some cases HS codes or declared values might look incorrect. If it’s been more than a week with no meaningful update, it’s worth contacting the carrier with your tracking number and commercial invoice details so their support or brokerage services team can investigate and nudge the shipment forward.


